Cancellation rights
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day:
- on which you or a third party named by you, who is not the carrier, took possession of the goods;
or
- in the case of a single order for multiple goods delivered separately, on the day on which you or a third party named by you took possession of the last item.
To exercise your right of withdrawal, you must inform us:
BXG tech GmbH
Mühlenstraße 70c
25421 Pinneberg
Germany
E-Mail: info@bxgtech.de
by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract.
You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract.
We will use the same means of payment for this reimbursement that you used for the original transaction, unless expressly agreed otherwise with you.
In no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract.
The deadline is met if you send back the goods before the period of fourteen days has expired.
The buyer bears the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or Early Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
- for the supply of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
